How does your website stack up against the competition? Are you utilizing the latest and greatest technologies available?
In today’s competitive world of web design, it’s more important than ever to make sure your website is following best practices and staying on top of the latest trends.
Zendesk is here to help with a list of our favorite free web design tools. Give them a try for yourself and see how they can help you build better websites!
Best Free Web Design Tools Zendesk
Zendesk’s customer service software empowers businesses to build effortless customer experiences. Conversations flow seamlessly across channels, leading to greater productivity and satisfaction all around.
Zendesk Agent Workspace customer service software tool
The Agent Workspace within Zendesk’s Suite equips agents with all the tools they need to collaborate with each other, other teams, and deliver fast, personalized responses on any channel—from a single, unified interface.
Zendesk’s customer service software is quick to implement, easy to use, and scales to fit the needs of businesses of any size:
Zendesk for enterprise companies
Enterprise companies need the right balance of simplicity and sophistication to align large teams and technology around what matters most—their customer. Zendesk equips an enterprise organization with the tools it needs to meet the needs of a diverse customer base on the channels of their choice while ensuring the experience is a personal one.
A large, dispersed company also means managing multiple agents and their many unique skill sets. Zendesk provides flexibility to customize your support solution with tools like advanced workflow capabilities and AI-powered automation and self-service—which means tickets get to the right agents, and agents have the knowledge they need to solve any problem.
The Zendesk ticketing system also seamlessly integrates with other tools, data, and communications across all departments to ensure smooth customer interactions and fewer miscommunications within complex operations.
Pricing:
- Suite Team: $49 per user/month
- Suite Growth: $79 per user/month
- Suite Professional: $99 per user/month
- Suite Enterprise: $150 per user/month
Free trial: 14 days
Learn more about Zendesk’s enterprise customer service software.
Zendesk for SMBs
Zendesk gives small and mighty teams the gift of efficiency. It’s powerful yet easy-to-use and designed to help your customer service team work better together, making the most of their time and energy. Plus, it’s easy to customize with the tools you already use so you can build on what you have.
By working within Zendesk’s centralized workspace, you’ll have all the tools you need to keep track of customers’ questions and share the information they need, right when they need it. And, by using Zendesk’s AI-powered automations and dynamic workspaces, your team can work smarter, faster, and reach more customers.
Pricing:
- Suite Team: $49 per user/month
- Suite Growth: $79 per user/month
- Suite Professional: $99 per user/month
- Suite Enterprise: $150 per user/month
Free trial: 14 days
Learn more about Zendesk’s SMBs customer service software.
Zendesk for Startups
When you provide your customers with the experience they expect, you win their trust and loyalty in return. Zendesk’s omnichannel support solution empowers startups to be wherever their customers are. Integrate support channels like email, chat, and phone into one place, and save time by offering self-service options.
The best part? Zendesk for Startups provides a free 6-month credit—including access to tailored resources and a growing network and community of customer experience leaders.
Pricing:
- Suite Team: $49 per user/month
- Suite Growth: $79 per user/month
- Suite Professional: $99 per user/month
- Suite Enterprise: $150 per user/month
Free trial: 6 months
Zendesk for Startups provides a free 6-month credit—including access to tailored resources and a growing network and community of customer experience leaders.
Learn more about Zendesk’s startup customer service software.
Features of Zendesk’s customer service software
- Ticket routing
- Live chat software
- Native integrations
- Knowledge base
- API
- Tracking and reporting
- Self-service portal
- Community forums
- Automation
best customer support tools
1. Hubspot Service Hub – Help Desk Software
Help desk software is the centerpiece of your customer service software. It’s where your agents spend most of their day and the main way they communicate with customers. Since it’s so important, it’s paramount you choose a good one.
When considering help desk software, there are some core functionalities your tool needs to include:
- Shared inbox
- Ticket organization
- Automation
- Reporting functionality
Service Hub offers a shared inbox to make 1:1 communication with customers at scale much easier. It features powerful automation to route messages to the proper channels and improve productivity. You can also use bots to provide instant responses to frequently asked questions. Reporting tools allow your team to learn their strengths and analyze trends to better serve your customers.
HubSpot Service Hub is best when used in conjunction with other HubSpot tools. Integrating with HubSpot CRM, Sales Hub, and Marketing Hub allows you to create a positive experience for your customers.
The tool was designed for small- to medium-sized businesses, but there are enterprise plans available for larger teams.
Price: Free
2. Olark – Live Chat
Your customers want live chat, so it’s important your team has a tool that keeps up with the demands of covering a chat channel. Some help desk software may have a chat feature included, but a dedicated tool can be a better option.
When using a built-in chat tool, you typically have less control over branding and workflows. With Olark, you can to customize your chat box to match your brand and encourage customers to interact with you based on predefined workflows. Along with customizing the design, you can localize the language for different users and have custom avatars to keep your chat as human as possible.
A few other key features Olark offers are:
- Chat automation to quickly help customers
- Per agent (not per chat) pricing
- Access to chat transcripts
- Real-time chat metrics
The last thing we really love about Olark is its ability to integrate with other software, like HubSpot. Having those integrations means no matter what other software you use, you can get the most out of your chat interactions.
Price: $17/month
3. MobileMonkey – Multi-Channel Chat Support
Any piece of effective chatbot software should strive to create a better CX (customer experience) from the first touchpoint with a prospect to actions that help to retain long-time customers.
OmniChat by MobileMonkey is a unified messaging inbox that streamlines all of your customer chat channels into one unified inbox — allowing you to view all conversations happening across live chat on your website, Messenger chat for Facebook and Instagram, SMS text messages, and other common customer touchpoints.
MobileMonkey’s chatbot solution is popular among customer service teams for a handful of reasons:
- Chatbots provide 24/7 support and instant responses to customer questions via Q&A triggers.
- If bots can’t get the job done, you can automatically route a customer from your chatbot to the best live agent for the job, via smart alerts and notifications.
- Real-time chat support is a great opportunity to sign people up for ongoing marketing communications. OmniChat facilitates frictionless opt-ins for automated drip sequences to your prospects and customers on other messaging channels like Messenger and SMS.
Lastly, you can integrate your MarTech stack. Automatically connect the opt-ins, signups, and leads generated from your chat messaging channels to your CRM, such as HubSpot, email service provider, training & webinar platforms, and other business applications.
Price: Free
4. JIRA – Bug Reporting
Working in customer service means wearing many different hats. Responding to customers is usually the largest part of the job, but customer service agents are also the voice of the customer. And, part of being that voice is reporting feature requests and software bugs.
Without a dedicated tool, bug reports and feature requests can get lost, be difficult to follow up on, or missed altogether. In most cases, this type of software is something your development team is already using. So, you’ll most likely be adding seats to this tool for your customer service agents.
JIRA not only allows you to report bugs and features requests, but it also keeps the requests organized. Agents and developers can comment on each report and get updates anytime something changes. Basically, it’s a place where customer service and product can collaborate, which is incredibly beneficial for your business.
Price: $10/month
5. Hootsuite – Social Media Support
Just like how live chat is growing as a support channel, social media is another channel that’s gaining popularity each day.
Generally, people reaching out over social media want a fast reply. Though many help desks do have the ability to monitor social channels, there can be some limitations, such as how messages are formatted and what networks you’re able to reply to. With that in mind, it’s worth investing in a tool dedicated to social interactions.
There are a lot of software options, when it comes to social media management. We really like Hootsuite’s functionality. It offers an amazing dashboard you can customize for your organization and share views across teams. Another feature we love is the ability to filter for different keywords, hashtags, and locations to keep your finger on the pulse of what customers are saying.
Price: $29/month
Conclusion
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