If you’re looking for the best WordPress plugin for live chat, you’ve come to the right place. Adding live chat is a great way to better connect with your site’s visitors and customers.
In this article, we’ll take a look at some of the best live chat plugins for WordPress. We’ll also explain why you should be using live chat on your website and how it can help you grow your business.
However, before we get started, let’s quickly go over what a live chat plugin actually is.
Best WordPress Plugin For Live Chat
- Zendesk
- LiveChat
- Olark
- Tidio
- WP Social Chat
- Support Board
- Pure Chat
- Formilla
- 3CX
- WP Telegram
- Facebook Chat
- Chatra
- HubSpot
- Smartsupp
- JivoChat
1. Zendesk live chat for WordPress
Any company aiming to convert more visitors into buyers, reduce support costs, and raise their CSAT scores can benefit from adding WP live chat to their service channel mix. And Zendesk is the most simple, flexible, and comprehensive way to offer WordPress live chat to your customers.
Zendesk’s live chat plugin for WordPress streamlines your service operation with smart features like action-based prompts. For instance, suppose a customer is stuck on the checkout page; Zendesk’s best live chat plugin for WordPress will prompt one of your service agents to start a chat with this customer. From there, your agent can provide the assistance the customer needs to complete their purchase.
As you can imagine, this results in higher conversions and more productive agents.
The Power of Zendesk—for WordPress
Zendesk is an excellent way for companies to offer live chat for WordPress because it includes:
- Proactive chat support: Triggers in chat notify agents when a customer has met preset conditions, like time spent on a certain page. Your agents can reach out, offer support, and provide a better user experience, increasing sales as a result.
- Zendesk tracks key metrics: From real-time monitoring to agent performance, so you can identify areas to improve and what tactics are working in your favor.
- Uninterrupted support: Access all your customer data and conversations from one place, so it’s easier for your team to switch between channels and provide the best experiences with Zendesk.
WordPress Live Chat, Plus Much More
If you’re only looking to add live chat, Zendesk’s plugin can help. But it’s worth knowing that Zendesk’s WordPress plugin covers a lot more than just live chat. Among other things, you can use Zendesk to turn WordPress blog comments into tickets, add knowledge base articles to your site, and manage tickets from your WordPress dashboard.
Essentially, everything you need to fully integrate WordPress into your service operation is at your fingertips when you install the Zendesk WordPress plugin.
To get started with Zendesk chat on your WordPress site, you’ll need a paid Zendesk plan (or a free trial). Once you have your account, you can follow these setup instructions for the Zendesk Support for WordPress plugin. After completing that step, you can add your chat widget to your site with an embed code.
Features of Zendesk WordPress Plugin (Paid Plan) include:
- Ticketing system
- Web, mobile, and social media messaging
- Support for email, voice, SMS, and live chat
- Zendesk AI chatbot
- Help center
- Automations and workflows
- Reporting and analytics
- Robust APIs
- Over 1000 prebuilt apps and integrations
- Single sign-on
- Knowledge base management
- Smart triggers
- Canned responses
- Omnichannel support
Learn more about Zendesk and WordPress
2. LiveChat’s WordPress Plugin
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LiveChat’s plugin for WordPress is a flexible, yet powerful option for implementing live chat on your WordPress. It works with plenty of WordPress site builders, which makes it simple and intuitive to implement. LiveChat also has partnerships with major e-commerce software such as WooCommerce, BigCommerce and more. So if you’re in e-commerce, LiveChat’s WordPress Plugin could work for your site.
While you can download LiveChat’s WordPress plugin for free, you’ll need a paid LiveChat plan to use the plugin. Their standard plan is the Team plan which includes functionality beyond the scope of a simple live chat plugin such as ticketing. If you’d like to test the plugin out, you can by starting a free 14-day trial with LiveChat.
LiveChat WordPress Plugin Features (Paid Plan)
- Third-party app integrations
- Multi-website support
- Shareable direct chat links
- Canned responses
- Widget customization
- Support and agent ratings
- Reports and analytics
- iOS and Android apps
Learn more about LiveChat for Zendesk
3. OIark WordPress Plugin
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Olark’s live chat software is known for its elegant blend of sophistication and simplicity. Its live chat WordPress plugin is similarly intuitive yet powerful; all you have to do is install the Olark plugin on WordPress, refresh your site, and your chatbox will be ready to use. Once it’s installed, you’re free to create workflow rules, customize your chat widget, save chat transcripts, and more.
From within your WordPress dashboard, you can also add API calls and set your Olark live chat to localize any communications to your website visitor’s local language. You can try out the Olark WordPress plugin for free but for more advanced features and no limits on your number of chats, you’ll need to opt for a paid plan from Olark.
Olark Plugin Features (Paid Plan)
- Proactive chat
- Custom messages
- Chat routing
- Automatic greetings
- Live chat analytics
- Customizable agent alerts
- Pre-chat surveys
- Real-time translation
Learn more about Olark for Zendesk
4. Tidio WordPress Plugin
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Tidio’s free live chat for WordPress plugin is quick to install, mobile-friendly, and it provides support for email and Facebook Messenger. Plus, you can take much of the heavy lifting off of your service agents because Tidio also includes chatbots. One of Tidio’s key features is its incoming visitor notification, which enables your agents to engage visitors as soon as they arrive.
And, to help you save time, Tidio provides a no-code, drag-and-drop chatbot building and templates for common chatbot flows, such as an abandoned shopping cart. You can get access to Tidio—and most of its features—with Tidio’s free plan and plugin. But the free plan does come with fairly limited visitor counts, email volume, and chat operator seats.
Tidio WordPress Plugin Features (Paid Plan)
- Free iOS & Android mobile app
- Live typing preview
- Built-in chatbots
- Over 20 integrations
- Automated conversations
- Customizable chat widget
- Support for email and Messenger
5. WP Social Chat
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WhatsApp is the most popular messaging app in the world and WP Social Chat (formerly WhatsApp Chat WP) by QuadLayers allows your customers to start a WhatsApp conversation right from your WordPress website. WP Social Chat has over 100,000 active installations, and for good reason; their paid plans equip your team with unlimited agent accounts, customizable chat widgets, and pre-set greeting messages.
Plus, you can target your website visitors with chat boxes displayed on all your pages, or just a selection. WP Social Chat’s WordPress plugin also includes a free plan though you only get one agent and there is no customization available. The paid plans range from a one-time payment of $19 to $79.
WP Social Chat Features (Personal Plan)
- Multiple agent accounts
- 6-month personalized support
- Customizable chatbox
- Customizable agent messages
- Set the first user or agent message
best free live chat plugin for wordpress
1. Crisp Live Chat
Crisp Live Chat is one of the beautiful chats you can get for your website. You can opt for it if you want to chat with customers in real-time and enhance your business.
This plugin includes a free live chat widget, instant notifications, and desktop & mobile apps. All of these features are beginner-friendly and well-guided. Further, you can even access Crisp Inbox if you need more resources or support on marketing & sales.
The free plan of Crisp is great for enriched conversations and conversion rates. But, if you want more advanced functionality, you can upgrade to its paid plans.
Key Features of Crisp Live Chat:
- Live Typing Preview
- Flexible with Adding Plugins
- Enhanced User Profiles
- Integration with Facebook Messenger
- Real-Time Notification with an Automated Chatbot
Get Crisp Live Chat Now!
2. Tawk.To Live Chat
Tawk.To Live Chat is one of the most widely used WordPress live chat plugins. It’s 100% free yet devoid of spam, ads, or any other disturbances.
The plugin mainly helps to monitor your website visitors in real-time. Afterward, you can analyze the details to obtain valuable insights and connect with your audience. This way, you build a user-friendly and easy-to-use interface on your site.
Additionally, the plugin is compatible with all modern browsers. Hence, it can cover every need of your business related to instant response & network building.
Key Features of Tawk.To Live Chat:
- Over 200K+ Active Installation
- 24×7 Live Support
- Over 27 Different Languages
- Detailed Documentation with Videos & Tutorials
- Easy Customization of Widget Design
Get Tawk.To Live Chat Now!
3. 3CX Live Chat
3CX Live Chat also falls on the best free WordPress live chat plugins. The plugin is reliable, effective, and offers a simpler interface for both admin & visitors.
A major feature of 3CX Live Chat is its chat servers. This enables users to send and receive live chats at the speed of lightning. Also, 3CX has integrations that access major advanced features like video, audio, and other business-level features.
Moreover, the plugin supports storing live chat records, which you can use for business analysis later. Likewise, you can chat with multiple customers simultaneously using it.
Key Features of 3CX Live Chat:
- Allows Surveys & Polls to the Chat Box
- Proper Tally of Feedback Submission
- Customer Satisfaction Ratings
- Animations to the Chat Box
- Compatible with Various Plugins, Google Analytics, etc.
Get 3CX Live Chat Now!
4. JivoChat Live Chat
JivoChat Live Chat is the all-in-one-free business live chat plugin for WordPress. It comes with optimized features that let you have unlimited chat with your customers.
Moreover, the plugin supports chatting via live chat, phone, email, and social media. Along with this, it allows free widget customization & configuration. You can use this to reflect your communication style & strategy and deliver efficient customer support.
Similarly, it can connect all the communication channels and manage them using a single app. Also, it features omnichannel live chat explicitly tailored for eCommerce.
Key Features of JivoChat Live Chat:
- Powerful Desktop & Mobile Apps
- Smart Triggers with Visitor Monitoring
- Efficient Smart Team Chat Feature
- Geo-IP Based Behaviors
- CRM Integrations, API & Webhooks
Get JivoChat Now!
5. Tidio Live Chat
Tidio is one of the best free WordPress chat plugins available in WordPress.org. It provides a fast & intuitive way for your visitors to connect with you and vice versa.
Similarly, the plugin has a lightweight and customizable WordPress chat widget. You can start with a simple configuration, and it lets you customize the chatbot’s background color, position, etc. Likewise, it offers 35+ ready-made chatbot templates, to begin with.
Moreover, it allows you to automate your live chats using its chatbox. This part helps send automatic responses to FAQs, collect email addresses, offer discounts, and more.
Key Features of Tidio Live Chat:
- Drag-and-drop Visual Chatbot Editor
- Live Typing Preview
- Incoming Visitor Notifications
- WordPress Live Chat Mobile App
- Integrated Email Marketing Tool
Conclusion
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